Terms of Service
Acceptance of Terms
By booking an appointment, requesting an estimate, dropping off a vehicle, or otherwise engaging our Services, you confirm that you are authorized to bind the vehicle owner or operating company to these Terms. These Terms constitute a legally binding agreement between you and Imperial Truck Wash & Repair.
Description of Services
Imperial Truck Wash & Repair provides commercial vehicle cleaning, detailing, routine maintenance, and mechanical repair services. The specific scope of work for any given vehicle will be outlined in a separate work order, estimate, or invoice provided to you prior to or during the rendering of Services. We reserve the right to refuse service to anyone for any reason at any time.
Estimates, Invoicing, and Payment
- Estimates: Any initial estimate provided via the Site, over the phone, or in person is a good-faith approximation of the anticipated costs based on preliminary information. Final costs may vary if additional repairs, parts, or labor are deemed necessary upon closer inspection. We will seek your authorization before performing unauthorized additional work.
- Payment Terms: Payment in full is due upon completion of the Services and prior to the release of the vehicle, unless prior commercial credit arrangements have been explicitly established in writing. We accept major credit cards, fleet cards, commercial checks (subject to approval), and electronic funds transfers.
- Storage Fees: Vehicles left on our premises for more than 48 hours after you have been notified of service completion may be subject to daily storage fees, unless prior arrangements have been made.
- Mechanic's Lien: We reserve the right to retain possession of your vehicle and assert a mechanic's lien or similar statutory lien for any unpaid invoices related to parts, labor, or storage.
Customer Responsibilities
- Vehicle Condition: You are responsible for disclosing any known hazardous materials, fragile components, pre-existing mechanical failures, or custom modifications on or inside the vehicle prior to servicing or washing.
- Personal Property: Please remove all valuable personal items, electronics, and unsecured cargo from the vehicle's cab and exterior compartments before drop-off. Imperial Truck Wash & Repair is not responsible for lost, stolen, or damaged personal property left inside the vehicle.
- Accurate Information: You agree to provide current, complete, and accurate billing, contact, and vehicle specification information when requesting Services.
Limitation of Liability and Disclaimers
- Pre-Existing Damage: We are not liable for pre-existing cosmetic damage (e.g., loose trim, peeling paint, cracked windshields, compromised clear coats) that may be exacerbated by high-pressure washing systems or routine mechanical servicing.
- Service Warranties: Mechanical repairs are warranted for a specific period or mileage as explicitly detailed on your final invoice. This warranty covers defective parts supplied by us and the labor to install them. It does not cover parts supplied by the customer, normal wear and tear, or damage resulting from subsequent accidents, misuse, or neglect.
- Consequential Damages: To the fullest extent permitted by applicable law, Imperial Truck Wash & Repair shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, lost revenue, load spoilage, towing fees, or downtime costs arising from the use of our Site, the delay of Services, or mechanical failures.
Intellectual Property
All content on the Site, including text, graphics, logos, images, service marks, and software, is the property of Imperial Truck Wash & Repair or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our express written consent.
Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Imperial Truck Wash & Repair. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
Indemnification
You agree to indemnify, defend, and hold harmless Imperial Truck Wash & Repair, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Site, your violation of these Terms, or your violation of any third-party rights, including environmental compliance related to the state of your vehicle prior to our Services.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State in which our primary facility is located, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in that jurisdiction.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will indicate the date of the latest revision at the top of this document. Your continued use of the Site or Services following the posting of any changes constitutes acceptance of those changes.
Contact Information
If you have any questions about these Terms, please contact us at:
